Terms of Service

Effective Date: September 1, 2024

Welcome to HaloTails ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website, www.halotails.com ("Site"), and any purchases made through our online store. By accessing or using our Site and/or purchasing products from us, you agree to be bound by these Terms. If you do not agree, please do not use our Site or purchase our products.

SECTION 1 - Acceptance of Terms

By accessing our Site or making a purchase, you accept and agree to these Terms. We may update these Terms from time to time, and your continued use of our Site signifies your acceptance of any changes.

SECTION 2 - Account Registration

To make purchases, you may need to create an account. You agree to provide accurate, current, and complete information and to keep your account details updated. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

SECTION 3 - Online Store Terms

  • Eligibility: You must be at least the age of majority in your jurisdiction to use our Site. If you are underage, you must have the consent of a parent or guardian.
  • Prohibited Uses: You agree not to use our Site for any unlawful purposes or to transmit harmful code.

SECTION 4 - General Conditions

  • Service Refusal: We reserve the right to refuse service to anyone at our discretion.
  • Content Transfer: Your content may be transferred unencrypted, but credit card information is always encrypted.
  • Restrictions: You may not reproduce, duplicate, copy, or exploit any portion of the Service without our written permission.

SECTION 5 - Product Information

  • Accuracy: We strive for accuracy in product descriptions and images but do not guarantee that all information is complete or current.
  • Availability: We may limit the quantities of products and services available for purchase. Descriptions and prices are subject to change without notice.

SECTION 6 - Orders and Payment

  • Order Acceptance: Orders are subject to acceptance and availability. We reserve the right to cancel orders at our discretion.
  • Billing Information: You must provide accurate billing and shipping information. We may refuse or cancel orders that appear to be fraudulent or suspicious.

SECTION 7 - Shipping and Delivery

  • Shipping Costs: Shipping costs will be calculated and displayed at checkout.
  • Delivery Times: Estimated delivery times are provided but not guaranteed. We are not responsible for delays caused by shipping carriers.

SECTION 8 - Returns and Refunds

  • Return Policy: Products can be returned within 14 days of receipt, provided they are in original condition. Some items may be non-returnable as specified in our Return Policy.
  • Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product.

SECTION 9 - Optional Tools and Third-Party Links

  • Third-Party Tools: We may provide access to third-party tools that we do not monitor. Use these tools at your own risk.
  • Third-Party Links: Our Site may include links to third-party websites. We are not responsible for their content or policies.

SECTION 10 - User Comments and Submissions

  • Content Usage: Any comments or submissions you make can be used by us without restriction. We are not obligated to keep submissions confidential or to compensate you.
  • Content Monitoring: We may monitor and remove content that violates these Terms or is deemed inappropriate.

SECTION 11 - Personal Information

Your personal information is handled according to our Privacy Policy.

SECTION 12 - Errors and Inaccuracies

We reserve the right to correct any errors or inaccuracies in product information, pricing, or availability. We do not guarantee that our Site will be error-free or up-to-date.

SECTION 13 - Limitation of Liability

  • No Warranty: Our Service and products are provided "as is" without warranties of any kind. We are not liable for any damages arising from the use of our Site or products.
  • Limitation: Our liability is limited to the maximum extent permitted by law, including damages related to loss of profits, data, or use.

SECTION 14 - Indemnification

You agree to indemnify us against any claims arising from your use of our Site or violation of these Terms.

SECTION 15 - Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

SECTION 16 - Termination

We may terminate your access to our Site at our discretion if you breach these Terms. Termination does not affect your obligations under these Terms.

SECTION 17 - Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes will be resolved in the courts located in the Netherlands.

SECTION 18 - Changes to Terms

We may update these Terms periodically. Your continued use of our Site after changes are posted constitutes acceptance of those changes.

SECTION 19 - Contact Information

For any questions or concerns regarding these Terms, please contact us at: hello@halotails.com

Halotails is part of Ninefold Group
Chamber of Commerce (KVK): 94706670
VAT ID: NL004036492B85
Tax Number: 228279148B01

Have a Question? Let’s Chat!

We’re here to help! Whether you need info about your order, have a product question, or just want to say hello, fill out the form on the right and we’ll get back to you in no time. Prefer email? No problem – you can reach us directly at the address below!
hello@halotails.com
Monday till Friday 10 to 6 EST

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