Halotails 14-Day Return Policy | Hassle-Free Refunds & Exchanges

Return Policy

14-Day Return Policy

At Halotails, we want you to love your purchase. If you're not completely satisfied, you can return your item within 14 days of delivery for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

• Product Condition: The item must be unused, in its original packaging, and in the same condition you received it.
• Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation.
• Return Window: The return request must be made within 14 days of receiving the item.

How to Initiate a Return

• Contact Us: Start by reaching out through the support section on our website with your order details and the reason for the return.
• Return Instructions: Once your return request is approved, we’ll provide instructions for returning the item. Please ensure the item is securely packaged to avoid any damage during return shipping.
• Return Shipping: Return shipping is free for defective or incorrect items. For other returns, customers are responsible for the return shipping costs.

Return Process

• Inspection: After receiving your returned item, we’ll inspect it and notify you of the approval or rejection of your return.
• Approval: If approved, your refund will be processed within 7-10 business days. Refunds will be issued to your original payment method. For exchanges, we’ll ship the new item promptly after receiving the returned product.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned damaged, missing parts, or not in their original condition for reasons not due to our error).

Non-Returnable Items

Certain items are exempt from being returned, including:

• Perishable goods
• Downloadable software
• Gift cards
• Personal care items (e.g., toiletries)
• Used or damaged items not caused by our error

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

1. Check your bank account.
2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
3. If you’ve done all of the above and still haven’t received your refund, contact us at support@halotails.com.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including covering the return shipping costs.

Sustainability Commitment

We encourage thoughtful shopping to reduce returns and minimize our environmental impact. If a return is necessary, please reuse the original packaging whenever possible.